1. Order Modification
Once you place an order it is not possible for us to modify the order should you wish to add or remove items from your order. If you wish to add to the existing order you will need to place a new order.
We are not able to combine shipping for two separate orders. Each order will be sent out individually. Once an order is placed you will not be able to remove items from the existing order.
However you may return items in its original condition back to us for a refund or credit note within 14 days of receiving the order. Please see Terms and Conditions of Return. Return shipping of the returned items will be at your own expense.
2. Order Cancelation
Please see Terms and Conditions of Return. Return shipping of the cancelled order will be at your own expense.
In the case you have purchased an item no longer available you will be notified via email as soon as the issue is brought to our attention and given a refund or an alternative preferred resolution.
4. Holiday Periods
We are not able to combine shipping for two separate orders. Each order will be sent out individually. During sale and peak periods there may be slight delivery delays.
2. Order status
3. Order hasn’t been delivered yet?
- Check the order status by entering the order number from the confirmation email
- Check that the address indicated for the delivery is correct
- In the case of a missed delivery contact your local post office
For further assistance please contact us.
4. Shipping times and costs
Orders are shipped from our Australian warehouse for delivery to clients throughout world.
5. Duties and taxes on International orders shipped from Australia
For orders shipped internationally from Australia, you may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order.
We cannot guarantee that you will not be charged any customs taxes or duties.
Any customs or import duties are charged once the parcel reaches its destination country.
These charges must be paid by the recipient of the parcel.
6. Changing delivery address
Unfortunately we are unable to change a delivery address once the order has been confirmed.
However, please contact us immediately if you have made an error in delivery address details, and we will try our best to help. Though during sale and peak periods this may not be possible.
The onus is on you to provide the correct delivery address upon check out.
7. Holiday shipping
8. Choosing a delivery date/hour
Unfortunately it is not possible to choose a specific date and hour.
1. Return policy
All returns must be done through our Returns Portal.
Return shipping of the returned items will be at your own expense.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.
Once your return has been accepted, your credit note will be issued and you will receive a confirmation email.
2. Terms and Conditions of Return
- All returns must be processed through Returns Portal and be correctly completed within 14 days from the date of your parcel receipt;
- The items have not been used, worn, washed, modified or damaged;
- Sale items, swimwear, underwear and jewellery cannot be returned;
- The identification tag is still attached to the products;
- The products must be returned in their original packaging;
- The products must be returned within 7 days from the date the package was delivered to you.
- Return shipping of the returned items will be at your own expense.
If you have fulfilled all the requirements above, you will receive a credit note of order value excluding the shipping.
You will be notified if the returned items cannot be accepted.
In this case, you may choose to have the items delivered to you at your expense.
Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased items shall not be refunded.
3. Return shipping
Please see Terms and Conditions of Return.
Provided it is received in the same condition as when shipped, and within 7 days of receiving the order, a credit note will then be processed. You can then make a new purchase.
All returns are to be done through our Returns Portal.
Return shipping of the item will be at your own expense.
Sale items, swimwear, underwear and jewellery will not be accepted for return, exchange or credit note.
6. Gift card or credit note purchases
Should you wish to return an item purchased with a credit note or gift card (within the 7 day return period), another credit note or gift card will be provided.
7. Incorrect items received
8. Faulty items
If you have received an item with a defect please contact us and provide us with a brief description and photos showing the defect/fault.
9. Return times and procedures
The credit note procedure will be started by us within 7 days from when we are informed of your decision to exercise your right to return the purchased items and once we have ascertained that the return has been carried out in compliance with the above conditions and the returned items have been accepted.
The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used. In the case of purchase by credit or debit card, the refund time will depend on your card company’s policies.
Refunds will be credited to the original credit card, PayPal or Afterpay account.