Customer Care

Once you place an order it is not possible for us to modify the order should you wish to add or remove items from your order. If you wish to add to the existing order you will need to place a new order.

We are not able to combine shipping for two separate orders. Each order will be sent out individually. Once an order is placed you will not be able to remove items from the existing order.

However you may return items in its original condition back to us for a refund or credit note within 7 days of receiving the order. Please see Terms and Conditions of Return. Return shipping of the returned items will be at your own expense.

Once you place an order it is not possible for us to complete any cancellation requests. However you may return the order in its original condition back to us for a credit note within 7 days of receiving the order. Please see Terms and Conditions of Return. Return shipping of the cancelled order will be at your own expense.

In rare circumstances technical discrepancies occur within the online store. In the case you have purchased an item no longer available you will be notified via email as soon as the issue is brought to our attention and given a refund or an alternative preferred resolution.

Please plan accordingly during holiday periods as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

All orders are processed automatically and we are unable to delay shipping times.

We ship from Australia to most countries world-wide. As soon as the order is shipped from our warehouse we will send you a confirmation email with the tracking number to track the delivery.

Orders of multiple items may be shipped in more than one package in which case two tracking numbers will be provided. If one of the items you have ordered is not yet available (pre-order) we will ship your order all together. We are not able to combine shipping for two separate orders. Each order will be sent out individually.

During sale and peak periods there may be slight delivery delays.

You can check the status of your order and track its delivery at any time. Simply click on the tracking link in your shipping confirmation email.

If your order has not been delivered within the estimated period we suggest that you:

• Check the order status by entering the order number from the confirmation email
• Check that the address indicated for the delivery is correct
• In the case of a missed delivery contact your local post office

For further assistance please contact us.

We dispatch all orders within 2-5 days (Monday – Friday) with the exception of sale and peak periods where this may take longer. Orders are shipped from our Australian warehouse for delivery to clients throughout world.

Australian orders will be shipped via Australia Post. A flat rate shipping cost of $10.00 AUD will be applied. Please allow between 1 to 5 working days for delivery from shipment date.

International orders will be shipped via DHL or Australia Post International. Shipping costs vary depending on the country being delivered too and will be calculated at checkout. Please allow between 5 to 15 working days for delivery from shipment date.

For orders shipped internationally from Australia, you may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order. Please contact your local customs office for more information regarding taxes and duties payable in your region. We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately we are unable to change a delivery address once the order has been confirmed. However, please contact us immediately if you have made an error in delivery address details, and we will try our best to help. Though during sale and peak periods this may not be possible. The onus is on you to provide the correct delivery address upon check out.

Our warehouse is closed during holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping time.

Unfortunately it is not possible to choose a specific date and hour.

You can return any non-sale item purchased on SUMMERandSTORM.com within 7 days from the delivery date for a credit note or refund.

All returns must be done through our Returns Portal.

Return shipping of the returned items will be at your own expense.

Make sure the item you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.

If your return does not meet the conditions listed, the package will be sent back to you.

When your return has been accepted, your refund or credit note will be issued and you will receive a confirmation email.

You will receive your credit note within 7 days as soon as we receive your return, if the above conditions are met.

The right to return items that you have purchased through SUMMERandSTORM.com, shall be deemed correctly exercised once the following conditions have been fully met:

1. All returns must be processed through Returns Portal and be correctly completed within 7 days from the date of your parcel receipt;
2. The items have not been used, worn, washed, modified or damaged;
3. Sale items, swimwear, underwear and jewellery cannot be returned;
4. The identification tag is still attached to the products;
5. The products must be returned in their original packaging;
6. The products must be returned within 7 days from the date the package was delivered to you.
7. Return shipping of the returned items will be at your own expense.

If you have fulfilled all the requirements above, you shall be refunded the entire price for the returned items or credit note if preferred.

Any duties, taxes and fees you have paid for the delivery of the purchased items shall not be refunded.

You will be notified if the returned items cannot be accepted.

In this case, you may choose to have the items delivered to you at your expense.

If you refuse the above delivery, we reserve the right to retain the items and the amount paid for your purchase of the items.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased items shall not be refunded.

All returns are to be done through our Returns Portal.

Please see Terms and Conditions of Return.

Return shipping of the items will be at your own expense.

SUMMER and STORM is not responsible for any theft or loss during return transport; therefore, we suggest you choose a trackable shipping service.

We do not exchange, but if you wish to return an item that you purchased through SUMMERandSTORM.com, this must be done through our Returns Portal. Please see Terms and Conditions of Return..

Provided it is received in the same condition as when shipped, and within 14 days of receiving the order, a refund will then be processed. You can then make a new purchase.

All returns are to be done through our Returns Portal.

Return shipping of the item will be at your own expense.

You will receive your credit note within 7 days as soon as we receive your return.

For items purchased via our stockists please contact the stockist directly and follow their exchange/return policy.

Sale items, swimwear, underwear and jewellery will not be accepted for return, exchange or credit note.

Should you wish to return an item purchased with a credit note or gift card (within the 7 day return period), another credit note or gift card will be provided.

If you have received an item different to the one you ordered, please contact us as soon as you receive your order.

If you have received an item with a defect please contact us and provide us with a brief description and photos showing the defect/fault.

This must be done within 14 days from the date the package was delivered to you. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

WHEN YOU CREATE AN ACCOUNT, PLACE AN ORDER OR REGISTER FOR A SERVICE OFFERED BY SUMMER & STORM, WE MAY COLLECT THE FOLLOWING PERSONAL INFORMATION INCLUDING YOUR NAME, EMAIL ADDRESS, PHONE NUMBERS, HOME ADDRESS, SHIPPING AND BILLING ADDRESSES SO THAT WE CAN PROCESS AND FULFIL YOUR ORDER. CORRESPONDENCE (INCLUDING EMAIL) MAY ALSO BE COLLECTED AND STORED, PARTICULARLY IN REGARD TO SALES, SUPPORT AND ACCOUNTS.

ALL DETAILS COLLECTED BY SUMMER & STORM ARE REQUIRED TO PROVIDE YOU WITH A PERSONALISED SHOPPING EXPERIENCE AND MAY BE USED IN SOME OR ALL OF THE FOLLOWING WAYS:

1. TO IMPROVE OUR PRODUCTS AND SERVICES.
2. FULFIL AND DELIVER YOUR ORDERS AND MANAGE YOUR ACCOUNT.
3. UPDATE YOU ON THE DELIVERY OF THE PRODUCT AND FOR CUSTOMER SUPPORT PURPOSES.

WE MAY ALSO USE YOUR PERSONAL INFORMATION TO SEND YOU MARKETING UPDATES AND PROMOTIONAL OFFERS. IF YOU NO LONGER WISH TO RECEIVE COMMUNICATION FROM US, YOU MAY UNSUBSCRIBE AT THE BOTTOM OF OUR NEWSLETTER EMAILS. WE DO NOT SELL, SHARE OR TRADE PERSONAL INFORMATION COLLECTED ONLINE WITH THIRD PARTIES. IN EXCEPTIONAL CIRCUMSTANCES WE MAY BE REQUIRED TO DISCLOSE PERSONAL INFORMATION TO A REGULATORY BODY ONLY WHERE THERE IS A LEGAL OBLIGATION TO DO SO.

YOU CAN ACCESS, UPDATE AND DELETE YOUR PERSONAL INFORMATION ANYTIME BY ACCESSING YOUR ACCOUNT ON THE SUMMER & STORM SITE.

BY USING OUR WEBSITE, YOU (THE VISITOR) AGREE TO ALLOW THIRD PARTIES TO PROCESS YOUR IP ADDRESS, IN ORDER TO DETERMINE YOUR LOCATION FOR THE PURPOSE OF CURRENCY CONVERSION. YOU ALSO AGREE TO HAVE THAT CURRENCY STORED IN A SESSION COOKIE IN YOUR BROWSER (A TEMPORARY COOKIE WHICH GETS AUTOMATICALLY REMOVED WHEN YOU CLOSE YOUR BROWSER). WE DO THIS IN ORDER FOR THE SELECTED CURRENCY TO REMAIN SELECTED AND CONSISTENT WHEN BROWSING OUR WEBSITE SO THAT THE PRICES CAN CONVERT TO YOUR (THE VISITOR) LOCAL CURRENCY.

IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES TO THIS PRIVACY STATEMENT HERE. WE RESERVE THE RIGHT TO MODIFY AND CHANGE THE PRIVACY STATEMENT AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY.