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Welcome to SUMMER and STORM.

For enquiries or assistance please email us. We strive to reply to you within 48h during business days, with the exception of sale and peak periods where this may take longer.

We are open Monday to Friday, 10am till 4pm Sydney time excluding holidays.

 

SHOPPING

Order modification

Once you place an order it is not possible for us to modify the order should you wish to add or remove items from your order. If you wish to add to the existing order you will need to place a new order.

We are not able to combine shipping for two separate orders. Each order will be sent out individually. Once an order is placed you will not be able to remove items from the existing order.

However you may return items in its original condition back to us for a refund or credit note within 14 days of receiving the order. Please see Terms and Conditions of Return. Return shipping of the returned items will be at your own expense.

Order cancelation

Once you place an order it is not possible for us to complete any cancellation requests. However you may return the order in its original condition back to us for a refund or credit note within 14 days of receiving the order. Please see Terms and Conditions of Return. Return shipping of the cancelled order will be at your own expense.

Inventory discrepancies

In rare circumstances technical discrepancies occur within the online store. In the case you have purchased an item no longer available you will be notified via email as soon as the issue is brought to our attention and given a refund or an alternative preferred resolution.

Holiday periods

Please plan accordingly during holiday periods as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping times.

Holding orders

All orders are processed automatically and we are unable to delay shipping times.

SHIPPING

Order shipping

We ship from Australia to most countries world-wide. As soon as the order is shipped from our warehouse we will send you a confirmation email with the tracking number to track the delivery.

Orders of multiple items may be shipped in more than one package in which case two tracking numbers will be provided. If one of the items you have ordered is not yet available (pre-order) we will ship your order all together. We are not able to combine shipping for two separate orders. Each order will be sent out individually.

During sale and peak periods there may be slight delivery delays.

Order status

You can check the status of your order and track its delivery at any time. Simply click on the tracking link in your shipping confirmation email.

Order hasn’t been delivered yet?

If your order has not been delivered within the estimated period we suggest that you:

  • Check the order status by entering the order number from the confirmation email
  • Check that the address indicated for the delivery is correct
  • In the case of a missed delivery contact your local post office

For further assistance please contact us.

Shipping times and costs

We dispatch all orders within 2-5 days (Monday – Friday) with the exception of sale and peak periods where this may take longer. Orders are shipped from our Australian warehouse for delivery to clients throughout world.

Australian orders will be shipped via Australia Post. A flat rate shipping cost of $10.00 AUD will be applied. Please allow between 1 to 5 working days for delivery from shipment date.

International orders will be shipped via DHL or Australia Post International. Shipping costs vary depending on the country being delivered too and will be calculated at checkout. Please allow between 5 to 15 working days for delivery from shipment date.

Duties and taxes

For orders shipped internationally from Australia, you may be required to pay additional import fees, taxes, brokerage fees, handling fees and/or other duties specific to the destination country in order to receive your order. Please contact your local customs office for more information regarding taxes and duties payable in your region. We cannot guarantee that you will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Changing delivery address

Unfortunately we are unable to change a delivery address once the order has been confirmed. However, please contact us immediately if you have made an error in delivery address details, and we will try our best to help. Though during sale and peak periods this may not be possible. The onus is on you to provide the correct delivery address upon check out.

Holiday shipping

Our warehouse is closed during holidays. Please plan accordingly as orders will not be shipped out on these dates. All orders are processed automatically and we are unable to expedite or delay shipping time.

Choosing a delivery date/hour

Unfortunately it is not possible to choose a specific date and hour.

RETURNS

Return policy

You can return any non-sale item purchased on SUMMERandSTORM.com within 14 days from the delivery date.

All returns must be done through our Returns Portal.

Return shipping of the returned items will be at your own expense.

Make sure the item you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed.

If your return does not meet the conditions listed, the package will be sent back to you.

When your return has been accepted, your refund or credit note will be issued and you will receive a confirmation email.

You will receive your refund or credit note within 14 days as soon as we receive your return, if the above conditions are met.

Terms and Conditions

The right to return items that you have purchased through SUMMERandSTORM.com, shall be deemed correctly exercised once the following conditions have been fully met:

  1. All returns must be processed through Returns Portal and be correctly completed within 14 days from the date of your parcel receipt;
  2. The items have not been used, worn, washed, modified or damaged;
  3. Sale items, swimwear, underwear and jewellery cannot be returned;
  4. The identification tag is still attached to the products;
  5. The products must be returned in their original packaging;
  6. The products must be returned within 14 days from the date the package was delivered to you.
  7. Return shipping of the returned items will be at your own expense.

If you have fulfilled all the requirements above, you shall be refunded the entire price for the returned items or credit note if preferred.

Any duties, taxes and fees you have paid for the delivery of the purchased items shall not be refunded.

You will be notified if the returned items cannot be accepted.

In this case, you may choose to have the items delivered to you at your expense.

If you refuse the above delivery, we reserve the right to retain the items and the amount paid for your purchase of the items.

Please note that shipping costs, duties, taxes and fees you have paid for the delivery of the purchased items shall not be refunded.

Return shipping

All returns are to be done through our Returns Portal.

Please see Terms and Conditions of Return.

Return shipping of the items will be at your own expense.

SUMMER and STORM is not responsible for any theft or loss during return transport; therefore, we suggest you choose a trackable shipping service.

Exchanges

We do not exchange, but if you wish to return an item that you purchased through SUMMERandSTORM.com, this must be done through our Returns Portal. Please see Terms and Conditions of Return..

Provided it is received in the same condition as when shipped, and within 14 days of receiving the order, a refund will then be processed. You can then make a new purchase.

All returns are to be done through our Returns Portal.

Return shipping of the item will be at your own expense.

You will receive your refund or credit note within 14 days as soon as we receive your return.

For items purchased via our stockists please contact the stockist directly and follow their exchange/return policy.

Non-returnable items

Sale items, swimwear, underwear and jewellery will not be accepted for return, exchange or credit note.

Gift card or credit note purchases

Should you wish to return an item purchased with a credit note or gift card (within the 14 day return period), another credit note or gift card will be provided.

Incorrect items received

If you have received an item different to the one you ordered, please contact us as soon as you receive your order.

Faulty items

If you have received an item with a defect please contact us and provide us with a brief description and photos showing the defect/fault.

This must be done within 14 days from the date the package was delivered to you. Please note that items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.

Refund times and procedures

After we have received the returned items we will check the conformity of the items with the conditions indicated in the Terms and Conditions of Return.

When we are able to confirm that the conditions have been met we will send you an email confirming that the returned products have been accepted.

The refund procedure will be started by us within 14 days from when we are informed of your decision to exercise your right to return the purchased items and once we have ascertained that the return has been carried out in compliance with the above conditions and the returned items have been accepted.

The time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used.

In the case of purchase by credit or debit card, the refund time will depend on your card company’s policies. In the case of gifts, the refund of the sums paid for purchases will be made to the individual who made the payment. If you have used a gift voucher, you will be re-issued with a gift card. Refunds will be credited to the original credit card, PayPal or Afterpay account.

RETURNS PORTAL

PRIVACY

WE RESPECT THE PRIVACY RIGHTS OF OUR ONLINE VISITORS AND RECOGNISE THE IMPORTANCE OF PROTECTING YOUR PERSONAL INFORMATION. WE WILL ONLY COLLECT AND USE YOUR PERSONAL INFORMATION AS OUTLINED BELOW. BY VISITING OUR SITE, YOU ARE ACCEPTING AND CONSENTING TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND THE TERMS AND CONDITIONS.

COLLECTION OF INFORMATION

WHEN YOU CREATE AN ACCOUNT, PLACE AN ORDER OR REGISTER FOR A SERVICE OFFERED BY SUMMER & STORM, WE MAY COLLECT THE FOLLOWING PERSONAL INFORMATION INCLUDING YOUR NAME, EMAIL ADDRESS, PHONE NUMBERS, HOME ADDRESS, SHIPPING AND BILLING ADDRESSES SO THAT WE CAN PROCESS AND FULFIL YOUR ORDER. CORRESPONDENCE (INCLUDING EMAIL) MAY ALSO BE COLLECTED AND STORED, PARTICULARLY IN REGARD TO SALES, SUPPORT AND ACCOUNTS.

USE OF INFORMATION

ALL DETAILS COLLECTED BY SUMMER & STORM ARE REQUIRED TO PROVIDE YOU WITH A PERSONALISED SHOPPING EXPERIENCE AND MAY BE USED IN SOME OR ALL OF THE FOLLOWING WAYS:

  1. TO IMPROVE OUR PRODUCTS AND SERVICES.
  2. FULFIL AND DELIVER YOUR ORDERS AND MANAGE YOUR ACCOUNT.
  3. UPDATE YOU ON THE DELIVERY OF THE PRODUCT AND FOR CUSTOMER SUPPORT PURPOSES.

WE MAY ALSO USE YOUR PERSONAL INFORMATION TO SEND YOU MARKETING UPDATES AND PROMOTIONAL OFFERS. IF YOU NO LONGER WISH TO RECEIVE COMMUNICATION FROM US, YOU MAY UNSUBSCRIBE AT THE BOTTOM OF OUR NEWSLETTER EMAILS. WE DO NOT SELL, SHARE OR TRADE PERSONAL INFORMATION COLLECTED ONLINE WITH THIRD PARTIES. IN EXCEPTIONAL CIRCUMSTANCES WE MAY BE REQUIRED TO DISCLOSE PERSONAL INFORMATION TO A REGULATORY BODY ONLY WHERE THERE IS A LEGAL OBLIGATION TO DO SO.

PERSONAL INFORMATION

YOU CAN ACCESS, UPDATE AND DELETE YOUR PERSONAL INFORMATION ANYTIME BY ACCESSING YOUR ACCOUNT ON THE SUMMER & STORM SITE.

DETERMINING YOUR LOCATION

BY USING OUR WEBSITE, YOU (THE VISITOR) AGREE TO ALLOW THIRD PARTIES TO PROCESS YOUR IP ADDRESS, IN ORDER TO DETERMINE YOUR LOCATION FOR THE PURPOSE OF CURRENCY CONVERSION. YOU ALSO AGREE TO HAVE THAT CURRENCY STORED IN A SESSION COOKIE IN YOUR BROWSER (A TEMPORARY COOKIE WHICH GETS AUTOMATICALLY REMOVED WHEN YOU CLOSE YOUR BROWSER). WE DO THIS IN ORDER FOR THE SELECTED CURRENCY TO REMAIN SELECTED AND CONSISTENT WHEN BROWSING OUR WEBSITE SO THAT THE PRICES CAN CONVERT TO YOUR (THE VISITOR) LOCAL CURRENCY.

CHANGES

IF WE DECIDE TO CHANGE OUR PRIVACY POLICY, WE WILL POST THOSE CHANGES TO THIS PRIVACY STATEMENT HERE. WE RESERVE THE RIGHT TO MODIFY AND CHANGE THE PRIVACY STATEMENT AT ANY TIME, SO PLEASE REVIEW IT FREQUENTLY.

SIZE GUIDE

Australian sizing

BABY

ORGANIC ESSENTIALS AND LIMITED EDITION

SIZE HEIGHT WAIST
0-3M 56cm 41.5cm
3-6M 68cm 44.5cm
6-12M 76cm 47.5cm
1Y 84cm 51cm
2Y 97cm 52cm

BABY

KNITWEAR

SIZE AGE
XS 6-15M
S 1-2Y

KIDS

ORGANIC ESSENTIALS AND LIMITED EDITION

SIZE HEIGHT WAIST
3Y 100cm 53cm
4Y 108cm 55cm
5Y 116cm 57cm
6Y 122cm 59cm
7Y 128cm 60cm

KIDS

KNITWEAR

SIZE AGE
M 3-4Y
L 5-6Y
XL 7-8Y

KIDS

DENIM

SIZE AGE
S 2-3Y
M 4-5Y
L 6-7Y

WOMENS

LOUNGEWEAR

SIZE
S/M 8-10AU
M 10-12AU

WOMENS

KNITWEAR

SIZE
S/M 8-14AU

WOMENS

UNDERWEAR

SIZE CUP BOTTOM BAND
S AA-C 57 CM FLAT
M B-D 60 CM FLAT

STOCKISTS

 wholesale enquiries please email us.

AUSTRALIA
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